FAQ

1. How do I install the editions?

   This information can be found in the respective chapters Starter Edition and User Group Edition.

2. Which system requirements are necessary?

   Please contact our Customer Support (cortex-info@cortex-ag.com).

3. How do I update the system?

   Please contact our customer support (cortex-info@cortex-ag.com).

4. How do I uninstall the system?

   Please contact our customer support (cortex-info@cortex-ag.com).

5. How do I log in and create a user account?

   Please visit our website and click on the Login button in the top right-hand corner.

6. What do I do if I have forgotten my password?

   Please contact our customer support (cortex-info@cortex-ag.com).

7. How do I start basic functions?

   Start with our Starter Edition and the chapters under Uniplex.

8. What are the components of the Cortex Information Platform?

   The Cortex-IP essentially consists of three levels: the integration level, the information level and the application level. Further information can be found on the overview page of the Cortex-IP.

9. How do I secure my data?

   Please contact our customer support (cortex-info@cortex-ag.com).

10. Is there any training material or tutorials available?

    No special training material is currently available. However, corresponding material is being planned. For up-to-date information and resources, we recommend taking a look at the existing Starter Edition documentation. There you will find basic information, instructions for setting up the Starter Edition and some videos on how to use it. The configuration and use is described in detail in the Uniplex documentation.

    Don't forget to visit our YouTube channel, where you will find both introductory and advanced videos on the Cortex information platform.

11. Can I customize or extend the system?

    Please contact our customer support (cortex-info@cortex-ag.com).

12. Which license conditions apply to the Cortex-IP?

    Licensing the Cortex Information Platform requires two parts: a par file and a lic file. The par file contains information such as the password for remote administration, while the lic file describes the available functions and their licensing. To purchase a license, please contact our customer support (cortex-info@cortex-ag.com).

13. How do I get support?

    Write an e-mail to our customer support.

14. How can I give feedback on this documentation, ask questions or make suggestions for improvement?

    Our team will be happy to receive your feedback! Please send us an e-mail.