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Change password

Important

The option to change the password is only available for customers of the Cortex-IP User Group Edition. No password change is possible in the Cortex-IP Starter Edition.

Procedure

Change password

  1. click on admin at the top right of the start page
  2. drop-down menu opens with various selection options
  3. select Change password

In the pop-up window, you have the option of entering a new password.

Password requirement : minimum 8 to maximum 20 characters

New password

The view shows the dialog for changing the password with (1) enter old password, (2) enter new password, (3) repeat new password and (4)confirm with Change password.

FIDO

You also have the option of logging in via the FIDO system. Your administrator will provide you with further information.

Troubleshooting

Wrong old password

You have entered your old password incorrectly.

Please check it and enter it again.

Password request

Your new password does not meet the requirements.

Please change it accordingly.

missing match

You have to enter your new password twice.

You made a mistake when entering your new password.

Please check your new password and enter it correctly both times.

Customer support

Please contact our customer support (cortex-info@cortex-ag.com) if the troubleshooting did not help you.